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Ground Control Ltd

2016 | Innovation
Ground Control Ltd
Kingfisher House, Radford Way,
Billericay, Essex CM12 0EQ
Tel: +44 (0)1277 650 697

Privately-owned, Ground Control is the UK’s fastest growing external maintenance and commercial landscaping company. Established in 1973 as a Grounds Maintenance company, Ground Control was incorporated as a limited company in 1984.

A truly national organisation, Ground Control provides a range of services including grounds maintenance, winter maintenance, arboriculture including rail, utilities and amenity services, vegetation management, landscape construction, landscape design, ecology and biodiversity, fencing, roofing, invasive weed management, asset management, pest control and commercial window cleaning.

Ground Control is the contractor of choice for many well-known private and public organisations, including Network Rail, Tesco, Severn Trent Water, Royal Mail, Sainsbury’s, Arqiva, BP Oil, London Boroughs, Birmingham City Council, Salford Council, Glasgow City Council, United Utilities, Anglian Water, WPD, Galliford Try, Bam, Kier, Vinci, Laing O’Rourke and more.

The key to Ground Control’s success is its people, investment in sophisticated technologies and outstanding service delivery, all of which has produced over 99.2% annual client site retention and 20% year-on-year growth.

Multi-award winner
As a multi-award winning company, in addition to the honour of The Queen’s Award for Innovation accolade, Ground Control now holds 20 BALI National Landscape Awards for a range of Landscaping and Grounds Maintenance projects.

It also holds a total of 6 RoSPA Gold Awards for Occupational Health & Safety, and in 2014, was announced as one of London Stock Exchange’s ‘Top 1000 Companies to Inspire Britain’. In both 2014 and 2015, Ground Control was delighted to be awarded the London in Bloom for its Grounds Maintenance works at the Tower of London and National Maritime Museum. Also in 2015, Ground Control was announced as the Essex Business of the Year, Best Growing Business and awarded for Excellent Customer Service at the Essex Business Awards. In the same month, Ground Control was also announced as finalists in the UK Customer Experience Awards and more recently won at the UK Employee Experience Awards, up against some of the country’s biggest names.

Innovations in technology
In Her Majesty’s 90th year, Ground Control has been awarded The Queen’s Award for Innovation in recognition of its pioneering role in creating leading edge technology to help maintain external spaces that are safe and enjoyable for all. The award specifically identifies the significant contribution of the application of technology to servicing its customers including live reporting systems that enables the company to respond rapidly to evolving customer demands. Over the last decade, Ground Control has strived to bring innovation to the landscaping and maintenance sector by applying bespoke and cutting edge technologies to its wide range of services.

Commenting on the announcement, Marcus Watson, Ground Control’s Managing Director, said: “We are extremely honoured to receive such a prestigious endorsement for our innovation and service to our customers. Across circa 45,000 sites throughout the UK, our upwards of 3,000 people working hard to deliver to our customers, are justifiably proud of their personal contribution to this fantastic achievement. It is humbling to be recognised as world-class in all that we do and this extraordinary award is testament to everyone’s hard work and innovative spirit here at Ground Control.”

“The progress we have made as a business since we started in 1973 has exceeded all our expectations, having diversified into many sectors and been driven through a continuous process of innovation, service delivery and customer focus. Our ambition is to enrich and improve our offering constantly and become the undisputed partner of choice across the private and public sectors.”

“For example, by creating our Winter Maintenance technologies and integrating them with the Met Office systems, our aim was to facilitate the timely delivery of weather-triggered gritting services across national and regional contracts and report service updates to customers in real-time. We are proud to say we have achieved this in no small measure.”

More broadly across the business, the challenge for Ground Control revolved around the need to allocate resources and people with the highest degree of accuracy, speed and efficiency, directing hundreds of teams nationally at any one time based on customer demand. The company developed its own software technologies that provides each of its clients with full real-time visibility into the works being carried out anywhere in the UK.